Guest Reviews about Mercure Hotel Düsseldorf Süd

Read the recent reviews and comments from the hotel's guests.

Excellent

The staff were courteous and helpful. The rooms were clean and comfortable. I’ll definitely come back whenever I’m in the vicinity ? Bad: WiFi was very poor

Godfried on Booking.com, 16.06.2019

Always grateful for this stop on my journey to and from the UK/Munich

Exhausted from the journey they allowed me to check in early at very short notice. Always friendly Bad: This is a great hotel but Accor should allocate some funds to refurb a few things like the carpets and general wear and tear.

Ifsogirl on Booking.com, 12.06.2019

Exceptional

Great value for money,really great.Specially good for travel with family. Bad: Everything OK

Utku on Booking.com, 09.06.2019

Thank you

No air con

Charlotte on Booking.com, 09.06.2019

Ideal for breaking up the journey from Munich to Holland

Arrived super late and booking still valid, changed my room to ground floor on request (easier with dog). Served me a much needed drink from the bar after driving for 7 hours! Shower is great and staff a super friendly. Bad: Could not use the AC in the room as it makes a dreadful screeching noise, opened the window instead.

Ifsogirl on Booking.com, 31.05.2019

Exceptional

I did like the bathroom and in general this hotel. Everything was better than I expected it to be. There is very clean and the bed is so comfy ? I wish I could live in Mercure Hotel ?❤️

Anonymous on Booking.com, 27.05.2019

Awesome

alles prima!

Udo on Booking.com, 20.05.2019

Good

Friendly staffs and reasonable price Bad: Location and parking fee

J on Booking.com, 06.05.2019

Exceptional

Good value for money

Chinmay on Booking.com, 06.05.2019

Exceptional

General it was very good. Bad: Parking price.

Norberto on Booking.com, 19.04.2019

Mecure (Dusseldorf South)

Excellent value hotel located just South of Dusseldorf. Easy enough to find with lovely staff and a fantastic breakfast. Ample parking and next to a fuel station/ mini market which was rather handy. Bad: The hotel is in need of abit of renovation and feels a little tired (Particularly on the hotel corridor's, communal area's etc etc). Parking charge of 10 euro's considering it's nowhere near the city centre is very poor.

Lee on Booking.com, 23.02.2019

Good

Everything was good apart from location Bad: Too far away from the centre and train station

Mark on Booking.com, 10.02.2019

Excellent

Location staff bar food comfortable Bad: No bath no replacement coffee had to pay

Anonymous on Booking.com, 03.02.2019

Good

Reasonably priced, good location for work trip Bad: Room smelt of cigarettes, hadn’t been cleaned under bed before I arrived or the next day.

Mat on Booking.com, 31.01.2019

Excellent

comfortable beds, chairs were a little dusty, but overall very clean. the staff was very nice and helpful. breakfast was good, not super fancy or anything, you get what you pay for. Bad: you cant connect to wifi on the 3rd floor so we had to get a new code for another wifi everyday. not the biggest problem, but it got annoying at times. there also is no option to boil water in the room.

Weup on Booking.com, 04.01.2019

Great for those who wanna travel as it's near the autobahn. But to visit Dusseldorf, you need a car.

Good breakfast. The hotel offers a bottle of water.

Anonymous on Booking.com, 02.01.2019

Good

The staff were as helpful as they could be as we couldn't speak much German and they weren't fluent in English. They were helpful at giving us advice and directions to our locations. The room was clean and tidy except for the towels but then we made do instead of asking for more. The breakfast was delicious, a little expensive but worth the money. Would thoroughly recommend and would stay here again. Bad: The towels were dirty and smelly. The Restaurant wasn't open because of Christmas but we weren't aware of this beforehand.

Kayleigh on Booking.com, 02.01.2019

Wonderful

Friendly staff, comfortable beds, nice and clean room and bathroom. Bad: A bit far from the city center, but theres easy access by train and bus.

Marcela on Booking.com, 10.12.2018

Exceptional

The reception guys are so kind Bad: The parking should be for free

Aymen on Booking.com, 21.11.2018

Very Good

it was comfort and clean. descent and fulfill my expectations.

Panagiota on Booking.com, 15.11.2018

Very Good

Modernes Bad

Daniela on Booking.com, 12.11.2018

Exceptional

Everything was perfect!

Ivanka on Booking.com, 02.11.2018

satisfied

yes Bad: we have to pay extra for the parking slot

Risa on Booking.com, 29.10.2018

Excellent

The payment process via booking.com was easy. Bad: Upon arrival in the hotel (around 3pm on 17/10) the receptionist was quite rude and I found his behaviour totally unacceptable. He asked me to check myself if the payment has been made or not. When I said that I had not paid, I asked why is it not possible to check on his system, he said he could not and demanded that I check it myself. He then asked a friend of mine in a different room to do the same. This friend had paid via Ideal and showed him proof of the payment. However, the receptionist insisted that he could not see the payment on the system and ask my friend to call booking and sort it out himself and eventually made him pay again by credit card otherwise he would not give him the room. I asked for further clarification on how the system works during the discussion. It was obvious he was not willing to listen and understand my question, got agitated and kept giving the same answer. After repeating my question four times, he eventually understood and responded to my question and told me that I talk too much!? This resulted in extra delay and negative experience during check-in. During check-out on Sunday everything was perfect and my friend got his money back and an apology. The hotel should invest in extra customer service training for new employees.

Anonymous on Booking.com, 23.10.2018

Good

The reception employees were so cool with a nice smile and welcome. The room well prepared. Bad: The coffee machine is not working At the restaurant, one of the servers was not cool with us.

Anonymous on Booking.com, 22.10.2018

My stay was good experience especially when I tried to speak German with the receptionist

I like the beds, they are comfy,cleaness, breakfast and the overall food is good. Some of the staff were grumpy and there was no knife and fork on my breakfast but one staff was helpful. Bad: I don't like the fact that majority of the staff were grumpy and unhelpful especially during breakfast to help with the choices. Not too bad my stay. I love it and I will stay again.

Amadou on Booking.com, 19.09.2018

Awesome

The parking and actually Everything Bad: Nothing

Orabi on Booking.com, 10.09.2018

Excellent

Less than 15 minutes drive from the city center, cleanliness of the room Bad: Pillows were too flat

علياء on Booking.com, 08.09.2018

Good

Parking system was good. When I visited outside of hotel, a staff gave me a coin for leaving area, Bad: An electric kettle in my room was defect.

Song on Booking.com, 31.08.2018

Good stay

Comfy beds. Nice stop over in Dusseldorf. Easy enough to get the bus into the centre. Bad: Expensive parking. Should be free for guests. Couldn't get the coffee machine to work.

Gemma on Booking.com, 27.08.2018
Contact

Mercure Hotel Düsseldorf Süd
Am Schönenkamp 9
40599 Düsseldorf
Germany