Guest Reviews about Mercure Hotel Düsseldorf Süd

Read the recent reviews and comments from the hotel's guests.

Wonderful

Friendly staff, comfortable beds, nice and clean room and bathroom. Bad: A bit far from the city center, but theres easy access by train and bus.

Marcela on Booking.com, 10.12.2018

Exceptional

The reception guys are so kind Bad: The parking should be for free

Aymen on Booking.com, 21.11.2018

Very Good

it was comfort and clean. descent and fulfill my expectations.

Panagiota on Booking.com, 15.11.2018

Very Good

Modernes Bad

Daniela on Booking.com, 12.11.2018

Exceptional

Everything was perfect!

Ivanka on Booking.com, 02.11.2018

satisfied

yes Bad: we have to pay extra for the parking slot

Risa on Booking.com, 29.10.2018

Excellent

The payment process via booking.com was easy. Bad: Upon arrival in the hotel (around 3pm on 17/10) the receptionist was quite rude and I found his behaviour totally unacceptable. He asked me to check myself if the payment has been made or not. When I said that I had not paid, I asked why is it not possible to check on his system, he said he could not and demanded that I check it myself. He then asked a friend of mine in a different room to do the same. This friend had paid via Ideal and showed him proof of the payment. However, the receptionist insisted that he could not see the payment on the system and ask my friend to call booking and sort it out himself and eventually made him pay again by credit card otherwise he would not give him the room. I asked for further clarification on how the system works during the discussion. It was obvious he was not willing to listen and understand my question, got agitated and kept giving the same answer. After repeating my question four times, he eventually understood and responded to my question and told me that I talk too much!? This resulted in extra delay and negative experience during check-in. During check-out on Sunday everything was perfect and my friend got his money back and an apology. The hotel should invest in extra customer service training for new employees.

Anonymous on Booking.com, 23.10.2018

Good

The reception employees were so cool with a nice smile and welcome. The room well prepared. Bad: The coffee machine is not working At the restaurant, one of the servers was not cool with us.

Anonymous on Booking.com, 22.10.2018

My stay was good experience especially when I tried to speak German with the receptionist

I like the beds, they are comfy,cleaness, breakfast and the overall food is good. Some of the staff were grumpy and there was no knife and fork on my breakfast but one staff was helpful. Bad: I don't like the fact that majority of the staff were grumpy and unhelpful especially during breakfast to help with the choices. Not too bad my stay. I love it and I will stay again.

Amadou on Booking.com, 19.09.2018

Awesome

The parking and actually Everything Bad: Nothing

Orabi on Booking.com, 10.09.2018

Excellent

Less than 15 minutes drive from the city center, cleanliness of the room Bad: Pillows were too flat

علياء on Booking.com, 08.09.2018

Good

Parking system was good. When I visited outside of hotel, a staff gave me a coin for leaving area, Bad: An electric kettle in my room was defect.

Song on Booking.com, 31.08.2018

Good stay

Comfy beds. Nice stop over in Dusseldorf. Easy enough to get the bus into the centre. Bad: Expensive parking. Should be free for guests. Couldn't get the coffee machine to work.

Gemma on Booking.com, 27.08.2018

Exceptional

Staff in the bar! Bad: Wi-Fi is very poor!

Sven on Booking.com, 24.08.2018

Very Good

That's the second time I used Mercure Hotel and I'm happy with the service and the facilities . -The rooms are bright and clean . -Location is easy to accesss from motorway -easy access to parking Bad: - breakfast was limited no big choice

Memo on Booking.com, 22.08.2018

Excellent

Nice and comfortable bedroom

Kate on Booking.com, 20.08.2018

Good

Clean Bad: Too hot air conditioning not working so hardly slept

Cathy on Booking.com, 20.08.2018

Good

Clean rooms, friendly staff Bad: The carpet, the location. Rooms quite small

Anna on Booking.com, 12.08.2018

Great for a one or two night stay while having bussiness or just stopping by.

Bed was comfortable, airconditioning, quiet and lot of space for parking. Also 24-hour front desk is great as we arrived pretty late. I like the coffee machine option in the room- it was very tasty and complementary bottle of water with gummy bear on the pillow. We made our reservation maybe an hour before arrival at night and requested for extra pillows, pillows waited for us when we arrived in the room- so request was met . Bad: As we came at night, the front desk staff was probably already little tired- so he said that the wifi is free and it was,but we should have got user and password for that (we called in the morning again and got it). Breakfast pretty simple. Overall can't say that there were something really negative- just maybe would have wished for a little more cheerful staf..

Karina on Booking.com, 03.08.2018

Good

Everything else Bad: A little bit far from altsadt may be 15 min by car

Ahmed AbouHassan on Booking.com, 01.08.2018

Exceptional

Very nice gentleman at the time of checking in. Brilliant customer service. Nice, clean hotel. Highly recommended.

Lucie on Booking.com, 31.07.2018

Nice stay. Cheaper and older Mercure hotel but still stands for it's brands quality. Go for it.

Bed comfort, overall feeling Bad: Extra parking charge 10€, bad wifi quality

Max on Booking.com, 24.07.2018

enjoyable

Friendly, clean near where I visited and also close to airport by car Bad: would like bath but rooms have been updated with new showers

Anonymous on Booking.com, 20.07.2018

I will be back soon.

Comfortable stay! Bad: Nothing

Fei on Booking.com, 05.07.2018

Pleasant stay

Professional personnel, clean room, well maintained building Bad: The parking is expensive, considering the location.

Giarmila on Booking.com, 18.06.2018

Good

staff very friendly, room is clean Bad: airco didnt work (on a fully booked day so staff offered us free drink)

YY-yanyan on Booking.com, 08.06.2018

Exceptional

cok rahat

Özer on Booking.com, 29.05.2018

Overall was good

There was no Shower Jell in the container, I told reception but the following day it was still empty, the shower was hanging off the wall, and the coffee was not replenished for the second night stay.

Anonymous on Booking.com, 15.12.2017

Good

Zimmer Bad: Parkplatz

Anonymous on Booking.com, 13.12.2017

Clean, modern room with friendly staff.

Staff was wonderful. Bad: The cost of breakfast is way too high.

Yvette on Booking.com, 03.11.2017
Contact

Mercure Hotel Düsseldorf Süd
Am Schönenkamp 9
40599 Düsseldorf
Germany