COVID-19: Learn about our elevated hygiene measures here.

COVID-19: Important information for your stay at our hotel

Ladies and gentlemen,
dear guests,

We take your safety and well-being, as well as the one of our employees, as our utmost priority; therefore we have implemented and adhere to the highest standards of safety, hygiene and disinfection to address COVID-19 in collaboration with international medical experts and following the recommendations of the Robert-Koch Institute and the current Corona ordinance of the federal state of North-Rhine-Westphalia. Please note that the federal regulations are subject to constant change, therefore all information on this website is without guarantee. We try to keep the information as up-to-date as possible.

An overview of our measures to ensure the safety of our guests and employees in the different hotel areas:


General

Who is authorised to stay at our hotel?

Proof of (full) vaccination, recovery or a negative antigen test certificate must be presented upon arrival. The test certificate must not be older than 48 hours.

If there is no proof of vaccination or recovery, a retest is required every 4 days.

 

Where are the closest test stations?

  • Test centre Gertrudisplatz, 40229 Düsseldorf: approx 30 minutes (2.5 km) on foot or approx. 20 minutes (3 stops) by bus
  • Pharmacy "Apotheke am Straußenkreuz", Karlsruher Straße 26, 40229 Düsseldorf: approx. 30 minutes (2.5 km) on foot or approx. 20 minutes (3 stops) by bus
  • Corona Zentrale Düsseldorf, test centre Schützenhaus Eller, Heidelberger Straße 4, 40229 Düsseldorf: approx. 25 minutes (2 km) on foot or approx. 15 minutes (2 stops) by bus 

Find an overviw of all test stations in Düsseldorf here.

 

Is the wearing of a mask mandatory in the hotel?

Yes, a surgical mask or an FFP2 mask must be worn at all times in all public hotel areas.

 

Is there the possibility of digital contact tracing?

No, all data for contact tracing in our hotel are collected manually.

 

Further measures taken by the hotel:

  • Disinfectant dispensers are available in all public hotel areas like lobby, reception, restaurant or meeting rooms.
  • To protect both guests and employees, the front desk is fitted with plexiglass panels
  • Access to the reception area and lifts is limited to a certain number of people. For more information, please refer to the signage on site.
  • The Mercure Hotel Düsseldorf Süd has been certified by the SGS INSTITUT FRESENIUS GMBH as part of the COVID-19 conformity audit.
  • Public areas are cleaned and disinfected with increased frequency.

Breakfast

Does the hotel offer breakfast?

We offer our regular breakfast buffet again. All dishes and beverages are prepared and served under strict hygiene conditions. No reservations required.

Breakfast times:

daily 6:30 a.m. - 10:00 a.m.


Gastronomy

Restaurant & Bar

Outside breakfast hours, the restaurant & bar remain closed due to the current situation. We are happy to recommend you alternatives in the nearby surroundings.

 

Room service

Due to the current situation we do not offer room service until further notice.

 

Half board

Half board is currently not available at booking.

>> further details on our gastronomic offer


Meetings & Events

Due to the current situation, our meeting and function room capacities are limited to a maximum of 65 people. Also our event offer is subject to the current restricitons. As per the current federal COVID-19 regulations, we have to calculate a personal space of at least 5 m² per participant, which may affect the overall price. Contact us for any further questions.

>> further details on our conference offer